The plain-English rules for working with Go Mark Digital — what you can expect from us, and what we expect in return.
These Terms of Service ("Terms") form a binding agreement between you ("Client" or "you") and Go Mark Digital LLC, a Colorado limited liability company ("Go Mark Digital," "we," "us," or "our"). By accessing our website, requesting a quote, or signing a project proposal, you agree to be bound by these Terms together with any signed Statement of Work (SOW) for your project.
If a signed proposal or SOW conflicts with these Terms, the signed document controls for that engagement.
We provide web design, development, e-commerce, SEO, branding, MVP development, cloud, and digital marketing services. The exact deliverables, milestones, and assumptions for your project are defined in your signed SOW.
Unless your SOW says otherwise:
Fixed pricing. Our package prices are fixed for the scope listed. We will never invoice you for a surprise charge — anything outside the original scope is quoted and approved in writing first.
We commit to the delivery dates listed in your SOW (typically 14 days for our standard packages). Timelines assume timely feedback and asset delivery from you — usually within 2 business days of each request. If response times exceed that, the schedule shifts accordingly.
Delays caused by third-party providers (hosting, domain registrars, payment processors, app stores) are outside our control but we will work in good faith to resolve them quickly.
Each project includes the number of design revision rounds listed in your SOW. Additional revisions are billed at our standard hourly rate, quoted in advance.
Sign-off at each milestone is required before we move to the next phase. Once a milestone is approved in writing (email is fine), substantive changes to that milestone are treated as new work.
We warrant that our services will be performed in a professional and workmanlike manner, consistent with industry standards. We provide 30 days of post-launch bug-fix support from the live date (or as specified in your SOW) at no additional cost.
Except as expressly stated here, our services and deliverables are provided "as is" and "as available," without any other warranties, express or implied — including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific business outcomes such as search rankings, traffic volume, or revenue, since those depend on factors outside our control.
To the maximum extent permitted by law, our total liability arising out of or related to these Terms or your project will not exceed the total fees you paid us for the specific engagement in question during the three (3) months preceding the claim.
We will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — even if advised of the possibility.
Either party may terminate an engagement with 14 days' written notice. Upon termination:
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law principles. Any dispute that cannot be resolved through good-faith discussion will be brought exclusively in the state or federal courts located in Denver County, Colorado, and both parties consent to that jurisdiction.
If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.
Questions about these Terms? We're happy to talk it through before you sign anything.